MWEB from the dark ages

I really cannot believe that MWEB, as part of a company that is supposed to be a top player in their game, is still relying on phone calls to enable simple things like booster add-ons and upgrades of products as well display incorrect phone numbers on their web pages. I spent over an hour today just trying to buy a booster for my internet account. Transferring me from one department to another and then the phone call drops after spending 30 min on hold. Common MWEB! Get with the times. Up your game and your processes. It should really be minimal effort for big rewards, unless your customers are not that much of a priority to you???