Mweb & Frogfoot Silent on fixing no internet for 3 weeks as remote workers struggle.

We have not had internet for the past 3 weeks, the first week we called we only got a response back after 7 days, the agent **** and said the earliest he could send technicians was Saturday, the technicians arrived the following Tuesday saying that agent ****, they don't work on the weekend. The technician that did arrive said he didn't know what the problem was and said he'd come back. He never did. It's been 3 weeks and now they are blaming frogfoot, saying it's their issue, but it's their ancillary company. Really at a loss I'm so frustrated having to buy expensive data as we work from home everyday. They've not cared at all to come and see and try fixing this issue. While we'll be expected to pay full amounts at the end of the month even though we've had no internet for pretty much a month. I don't know if this is ****** or classist because our home is situated in Soweto, I'm pretty sure this wouldn't be the case if we lived in Sandton. I am so disappointed and so angry to say the least.