Mweb *****!

MWEB *****

I have placed an order for fibre 6weeks ago, yet awaiting for anyone to come and do installation. Today I receive my bill that Mweb has deducted money from my account as an "active installation". After numerous phone calls to Mweb (with all the calls recorded) I was told every time "it's not their problem" that installation is not yet done. But they are fast to deduct money from my account for something that doesn't even exist!!