LP
Lana-Jane Pike

1 reviews | Active since Jun 2013

02 Nov 2016, 14:24

Mweb FON Weeks Later Still no Contact

<p>This is the third time I am complaining about Mweb FON. I have still not had anyone call me. Now the FON web page is unavailable. I paid for a full month of access and have not been able to connect for three weeks.</p>

0
Replies (3)
Mweb
Mweb's reply02 Nov 2016, 15:16
Official

We have tried unsuccessfully to contact you since this complaint was posted.

Please call us and provide an alternate contact number and the MWEB account details in order for us to assist you or a convenient time for us to contact you.

Kind regards
MWEB Client Services

Mweb
Mweb's reply16 Nov 2016, 15:39
Official

Good Day Lana-Jane

Thank you for taking the time to make contact with us.

We have not been able to reach you and not received any feedback from you via Hello PEter.

Please note that we do not support the FON passes and that you would need to liaise with FON directly.

Kind Regards
MWEB Client Services

LP
Lana-Jane Pike's update21 Nov 2016, 10:03
Reviewer Update

Dear Mweb,

This is not entirely true. You have made contact with me and we have not been able to resolve this at all. Mweb co-brands FON and are unable to support South African customers. I am going to now go with vuma owing to this bad exoerience.