Mweb following Eskom's poor example

Mweb is following the dissapointing eskom example. called the call centre and I was 23 in the queue, 20 minutes later I was 20th. all this time they suggest we download the app and use the bot, just like eskom. I have been a client for 30 yrs, recently the further price increase was missed and an amount of R87 was short. mweb threatened to disconnect me and charge a reconnection fee of R30, sound like eskom? To avoid this in future I need to use their app, which uses my bandwith by the way. How would a 'cheap' CFO save 15c by not sending me an invoice, risk losing R900/month when I move to a more cost effective service provider. Mweb you have embarrassed me.