Mweb - Filithier than the waters of Rio De Janeiro

<p>Let this be a warning to all.</p> <p> </p> <p>My hatred for MWEB has slowly grown into an uncontrollable beast. As an ISP (Internet Service Provider) they provide 0 service or assistance to their clientele with the only service that works efficiently being the debit order on your bank account.</p> <p> </p> <p>I would know as an mweb member for 15+ years - as far back as dial up. You would think they would be appreciative of our long term relationship - that they would help out and make an effort to make me feel like the VALUED CLIENT that they claim I am. </p> <p> </p> <p>A couple of months back we asked nicely if they could replace our 6 year old router which was giving problems. After handing out thousands of FON routers for free to whoever the F*** wanted one, they decided we weren't deserving enough and told us to go buy their **** router for R700.</p> <p> </p> <p>Surprise, suprise, the router is a pile of ****. I've been suffering from high jitter issues and poor line quality for a month now and customer service wants me to jump through more hoops before they deem my problem to be relevant.</p> <p> </p> <p>They cant tell me if the firmware can be updated manually. They cant troubleshoot the problem. They cant even tell me how long it would take to fix the router should they deem it fit for repairs.</p> <p> </p> <p>"Oh no, it's Telkom!" they said. "Oh no, it's the exchange!" they insisted. "Oh no we will only bring your router in for testing if you find another router and test the line!"</p> <p> </p> <p>"But where should I get another router? Do you have one?" I ask in desperation.</p> <p> </p> <p>"Uh, no. Don't you have a friend?"</p> <p> </p> <p>We will be leaving Mweb next month for Afrihost. I hope the chairs of MWEB choke on their caviar over the weekend.</p> <p> </p> <p>Whoever is forced to try handle this query, expect me to respond with 10 pages of insults.</p> <p> </p> <p>I will badmouth you until I am in my grave. </p>