MWEB Fibre......very disappointing service

I have been without internet connection since the 13th of March 2024. I cancelled my contract with telkom on the 13th of February so that I can take up mweb's services. I have made countless calls to mweb sales support and my issue has not been resolved. They never call me back and provide empty promises as to when the issue will be resolved. They refuse to allow me to speak to senior members of staff, and they eventually cut my calls after being on the phone with them for hours at a time. I may now have to find an alternate ISP as I obviously get no support from these guys.