Mweb Fibre/Fixed LTE delay

I moved home and I have been requesting mweb to reinstall the fibre at my new home, it took 3 weeks for this to be actioned, on arrival of the openserve team, I was advised that they would not be able to install the fibre, that they will get a thrid party to assist. Two weeks later nothing was done but I paid my monthly fee. I asked then for the fibre to be cancelled then I opted for a fixed lte, I have waited again for that, since July I have been struggling with this.