MWeb Fibre useless at moving your fibre to new premises

Mweb Fibre, Almost a week I've sent you query that I am moving. Staying on Vuma-Aerial, ONT is in place, all that was required was for you to log a call with Vumatel requesting activation at the new address. Almost a week has passed and nothing. Again I spend 2 hours on the phone with you, getting shunted between departments and hung up on, still no activation order from your side. Why isn't there a proper procedure in place to deal with such cases? This is not an anomaly scenario. I am even trying to cancel because I am gatvol and I still cannot get to an agent and the help on the website portal is useless. Will I get a refund for the ZERO service? Fix this now, I am tired of the empty promises and being messed around by you. MWB***2