MWeb Fibre useless at moving your fibre to new premises

Mweb Fibre, Two weeks ago I sent you notification that I am moving.....literally down the road, staying on Vuma-Aerial, ONT is in place, all that was required was for you to log a call with Vumatel requesting activation at the new address. 2 weeks and nothing. Again I spend 2 hours on the phone with you, getting shunted between departments and hung up on, trying to get the VumaTel reference number where you have logged the order for activation with Vumatel, and nothing, still no activation order from your side. I have now been told it will be another 2 weeks......you are happy to take my money yet provide ZERO service. Ticket MWB ********** . Do I need to cancel my account? Will I get a refund for the ZERO service? Fix this now, I am tired of the empty promises and being messed around by you