MWEB FIBRE **** UPGRADE SPEEDS - CHECK WHAT YOU ARE BEING CHARGED FOR

Dear Mweb

Your mobile app and service are way below par.

Yes, logging query on a mobile app would be useful but if no even bothers to respond to a client after 3 days what is the point really????

Received an email about a price increase but not to worry you would also increase my fibre speed from 25/25 to 50/50 well ok I guess.

However, to my disappointment the speed remained the same and the performance has become even worse but guess what, you made sure you took the increased amount didn't you.

3 days of querying this on your app with no response, this is really pathetic guys!

I've never missed a payment but why bother dealing with a loyal customer.

PS my 1-year contract is up and I'm on month to month so if you don't up your game there is no reason for me to stay with you.

If you are going to charge me for a 50/50 Fibre line, give me a 50/50 Fibre.

Regards,

Rish