MWEB FIBRE TO HOME - STAY AWAY - WORST CUSTOMER SERVICE

Here is my experience of ATTEMPTING to sign up with MWEB FIBRE TO THE HOME: - signed up via their online platform on 19 Oct 2020 - takes 1-2 weeks to install fibre box and configure line - call on the 3rd Nov 2020 to find out what the delays is (online platform gives no indication of when and why there are delays)

HERE IS THE ISSUE: - be prepared to have at least 1000 minutes as they operate on skeleton staff structure and cannot manage the call volumes they receive. - Attitude is lousy - they cut calls (happened 3 times on the same day). They transfer you to various departments when they dont want to assist (old Telkom habits). - They do not call you back when they say they will

In 2020 where customer service is key, this sort of operation should never be supported , its beyond pathetic.

Even cancelling the account took 30 mins on the phone. STAY AWAY FROM MWEB FOR SANITY SAKE