Mweb Fibre still not up, 2 weeks running

It's been 2 weeks without fibre and this is only my first 3 weeks with Mweb, pathetic. Have called many times, different technicians have come 3 times yet issue is still not resolved and all of them have the excuse that it is now up to the office to reconnect you and you call that office and they tell the Frogfoot fibre box is not working and they will try to send a technician once more. This should not be happening in 2020, Mweb is now forcing me to make connections via my mobile, i work remotely and the airtime usage is very high. This is bad, i never complain out publicly, Mweb made me do it.