Mweb Fibre Speed

Good day

I am currently on a 50Mb/up - 50Mb/down uncapped and unthrottled package for R799p/m with Mweb Fibre (through Metrofibre Infrastructure) in Sinoville, Pretoria. The last 3 weeks, I have had an average of between 500kb - 6Mb up maximum. I have called them already, and that have logged a ticked for a techie to call me back. Well, it is a week now, and still no call.

We are only streaming in the house, so you can understand the frustration we endure. And funny enough, mostly at night from 19:20 it is at it's worst. And I mean EVERY NIGHT!!!!

Why pay R799p/m for 6mb line?????

I expect to at least run 35-45Mb.