HK
Howard K
1 reviews | Active since Sept 2019
15 Nov 2020, 21:29
Mweb Fibre - speak a good game until you sign
A fault in Modderfontein on Thursday had some ISP up and running by Thursday Afternoon
Sunday ... all the agents say the same thing “We have to wait for the fault to be repaired”
No further information available, no way to know whether anything is actively been done on the fault .
No sms, no follow up
Not embarrassed once that other smaller ISP’s have connectivity in the same complex
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Howard K's updateReviewer Update
16 Nov 2020, 13:12Four Days after all other ISP's restored their customer service, being put through to retentions after wanting to cancel........ being asked whether we have reset the ^&^%$ router - how many times in four days........ suddenly its working
When i want to cancel , suddenly the contract and penalties are raised .........nothing about not having a service for 4 days ...... Nothing about me buying additional Data, lost time through slower bandwidth on phone........ or how MWEB over sold their "good relaationship" with Metro Fibre.
So Not looking forward to dealing with a company that does not deliver what is promised.
Then suddenly with no phone call - no reset on my side the service is restored - no phone call
so who was at fault.........
Raise your penalty - # no balance in agreement one sided
I will refer to Ombudsman
When i want to cancel , suddenly the contract and penalties are raised .........nothing about not having a service for 4 days ...... Nothing about me buying additional Data, lost time through slower bandwidth on phone........ or how MWEB over sold their "good relaationship" with Metro Fibre.
So Not looking forward to dealing with a company that does not deliver what is promised.
Then suddenly with no phone call - no reset on my side the service is restored - no phone call
so who was at fault.........
Raise your penalty - # no balance in agreement one sided
I will refer to Ombudsman
HK
Howard K's update16 Nov 2020, 13:12
Reviewer Update
Four Days after all other ISP's restored their customer service, being put through to retentions after wanting to cancel........ being asked whether we have reset the ^&^%$ router - how many times in four days........ suddenly its working
When i want to cancel , suddenly the contract and penalties are raised .........nothing about not having a service for 4 days ...... Nothing about me buying additional Data, lost time through slower bandwidth on phone........ or how MWEB over sold their "good relaationship" with Metro Fibre.
So Not looking forward to dealing with a company that does not deliver what is promised.
Then suddenly with no phone call - no reset on my side the service is restored - no phone call
so who was at fault.........
Raise your penalty - # no balance in agreement one sided
I will refer to Ombudsman
When i want to cancel , suddenly the contract and penalties are raised .........nothing about not having a service for 4 days ...... Nothing about me buying additional Data, lost time through slower bandwidth on phone........ or how MWEB over sold their "good relaationship" with Metro Fibre.
So Not looking forward to dealing with a company that does not deliver what is promised.
Then suddenly with no phone call - no reset on my side the service is restored - no phone call
so who was at fault.........
Raise your penalty - # no balance in agreement one sided
I will refer to Ombudsman