IM
Ike M

1 reviews | Active since Mar 2018

04 Mar 2018, 22:56

Mweb fibre slow speeds

I’m on mweb fibre and I my internet speed is tethered. I am on uncapped and they just put a soft cap so my speeds are slow. I’m paying R800 per month. And barely getting satisfaction from this service. What makes it worse is I’m on a two year contract. I’d rather be with fibre house or some other network right now.

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Replies (1)
Mweb
Mweb's reply12 Mar 2018, 12:38
Official

Good day ike-mabuza

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services