MWEB FIBRE : SHOCKING SHOCKING SERVICE

<p>I switched over to Fibre on the 28th February using Mweb as the ISP. </p> <p>Since then I had virtually no internet connectivity, and when i did, it was running at <strong><span style="text-decoration: underline;">1 - 5mbps</span> </strong>and should have running at between 50 - 100 mbps. </p> <p> </p> <p>I have spent hours and hours on the phone daily to Mweb who have reset the line, had me reset the modems, change settings over and over. </p> <p> </p> <p>Eventually after 3 weeks I informed Mweb I was cancelling my contract. they immediately offered to swop out the router because kept losing the password. The new modem arrived and everything was fine for a week. Then the speed started reducing again and was running at 1mbps and the network kept going on and off. I called Mweb call centre again who advised they couldnt help and would have to escalate the matter, willtake 24 to 48 hours for a return call. </p> <p> </p> <p>After 4 days of problems I called again and was informed they would need to 'reprovisioning' (reset) my service and then I would have to restart the routers. The network came up again as before, running at a speed of 1mbps on wireless. I was advised that my 'escalation' from four days before was scheduled for a call tomorrow (5 days) later.</p> <p> </p> <p>On notifying Mweb that I wished to cancel due to the issues and lack of service received, I received a mail indicating regret at my decision and advising that I would be required to pay for the early termination of the contract. This is beyond outrageous - I have had absolutely no service from Mweb since the initiation of the contract at the end of February 2017.</p> <p> </p> <p>I have now been on Mweb fibre service for 5 weeks and have not had one week of continuous service, but am still being charged.</p>