MWEB Fibre Service issues

I have been trying to sort out my Fibre application since 23 October 2019. After speaking to 3 Call centre agents over the past week, I am still nowhere. Trying to phone them, you hold on forever. Not one of the 3 agents has managed to assist me or even bothered to get back to me. Might be the cheapest product in the market, now I know why.