Mweb Fibre service cancelation

I had a horrible long process of trying to cancel my mweb Fibre service. I phoned on 5th of January to cancel, waited on the line for almost 30min then I got transferred from dept to dept. Eventually call ended. On 15th o still haven't received confirmation, I call back , waited another 30min on the line. The person assisting tries to convince me to not cancel, when I refuse then he proceeds to cancel my contract sounding annoyed. I'm so disappointed in Mweb, been using their service since 2020.