1 reviews | Active since Aug 2016
MWEB FIBRE ****
We got fibre through MWEB in April this year. We found a deal on their website for R609, uncapped wifi at a download speed of 10Mbps. While halfway the month, the speed dropped heavily to a mere 0.30 (!!!) download speed. Nothing loads, websites take forever and everything buffers for a whole stoneage.
Nevertheless it's impossible to get hold of them and they just completely ignore you on twitter and just give you a standard reply to call the helpdesk. Well, learn something about customer service MWEB and stop fooling your PAYING customers! Why am i paying 609 a month UP FRONT, for wifi that's almost 10 times slower, basically NO SPEED AT ALL! Explain that!
Uncapped means no limit! So don't limit your users, bunch of ********.
Good day JulieBrondeel
Thank you for bringing this matter to our attention.
We have tried to call you since the complaint was posted but have not been able to reach you.
If you are still having trouble with your connection speeds, please call our contact center on ***.
That way a technical consultant will be able to do some tests on the connection with you on the line.
Kind regards
MWEB Client Services
Best regards,
Good day JulieBrondeel
Thank you for bringing this matter to our attention.
We have tried to call you since the complaint was posted but have not been able to reach you.
If you are still having trouble with your connection speeds, please call our contact center on ***.
That way a technical consultant will be able to do some tests on the connection with you on the line.
Kind regards
MWEB Client Services
Best regards,