MWEB FIBRE - POOR SERVICE - UNACCEPTABLE

I am extremely disappointed with Mweb and especially with their Billing Accounts Department. Poor service levels. I have tried unsuccessfully via email to try and sort out my account, but I receive no response. Made payment but according to their records, I am in arrears. I dispute that as it is due to their *********** staff not reflecting payments despite my forwarding proof of payments. I tried calling them too several times today, but a voice message says they're unavailable. I am tired of their shoddy service.And now my internet is not connected and my accoun relects that my account is in arrears despite the payment I made. Then they should reverse my payments and I can seek a service provider that is more competent. I am now beyond fed up.