Mweb Fibre: Poor service and product

Have Fibre installed at home, Been experiencing slow Internet speeds, intermittent signal loss and overall poor connectivity. Logged a few messages on their online portal with no responses from Mweb. This has been ongoing for more than 6 months now. Call centre always has a Q which either means they poorly staffed, run an inefficient contact centre or just have an inferior product/ service. When I eventually get through to an agent, their trouble shooting and service leaves alot to be desired. Is the only solution here to cancel Mweb?