SP
Straight P
1 reviews | Active since Mar 2026
30 Mar 2026, 00:02
Mweb fibre please give us better internet speeds
Mweb now wants to charge me fees to come and check my fibre connection at home since when do you pay for a technician to come out or pay a fee if they don't find fault with the router or speeds, theres never a issue on their end when they come and check but we are experiencing all the faults with the fibre connection I upgraded from a 20mbps to a 40mbsp yet there's no difference sometimes I'm thinking why am I paying more for a package that is no different to the other it's literally the same if i should upgrade to 100mbps would it even be faster than the 40mbps package.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
30 Mar 2026, 09:17 Morning Mustaqeem.Thank you for reaching out and sharing your experience. We understand how frustrating it can be to upgrade your fibre package and not see the expected improvement in speeds, especially when working from home or relying on a stable connection. Your concerns are important, and we want to ensure you get the most from your service.
We want to clarify that for Vuma Reach fibre services, most router settings are static, and we strongly suggest that they not be manually changed, as this ensures stability and optimal performance. Should the Vumatel technicians check the connection end-to-end during a visit, and if no fault is found on our side, there may be a charge for the call-out. This is to ensure fair service management while still investigating your experience thoroughly. Tips to optimise your fibre speed at home:
Kind regards,
The Mweb Team
We want to clarify that for Vuma Reach fibre services, most router settings are static, and we strongly suggest that they not be manually changed, as this ensures stability and optimal performance. Should the Vumatel technicians check the connection end-to-end during a visit, and if no fault is found on our side, there may be a charge for the call-out. This is to ensure fair service management while still investigating your experience thoroughly. Tips to optimise your fibre speed at home:
- Direct connection: Use an Ethernet cable from your router to your device whenever possible.
- Reduce device load: Limit simultaneous heavy usage, such as multiple large downloads or streaming sessions.
- Check Wi-Fi placement: Ensure your router is centrally located and not blocked by walls or electronics that could interfere with the signal.
- Regular router restarts: Occasionally rebooting the router can help refresh the connection.
Kind regards,
The Mweb Team
Mweb's reply30 Mar 2026, 09:17
Official
Morning Mustaqeem.Thank you for reaching out and sharing your experience. We understand how frustrating it can be to upgrade your fibre package and not see the expected improvement in speeds, especially when working from home or relying on a stable connection. Your concerns are important, and we want to ensure you get the most from your service.
We want to clarify that for Vuma Reach fibre services, most router settings are static, and we strongly suggest that they not be manually changed, as this ensures stability and optimal performance. Should the Vumatel technicians check the connection end-to-end during a visit, and if no fault is found on our side, there may be a charge for the call-out. This is to ensure fair service management while still investigating your experience thoroughly. Tips to optimise your fibre speed at home:
Kind regards,
The Mweb Team
We want to clarify that for Vuma Reach fibre services, most router settings are static, and we strongly suggest that they not be manually changed, as this ensures stability and optimal performance. Should the Vumatel technicians check the connection end-to-end during a visit, and if no fault is found on our side, there may be a charge for the call-out. This is to ensure fair service management while still investigating your experience thoroughly. Tips to optimise your fibre speed at home:
- Direct connection: Use an Ethernet cable from your router to your device whenever possible.
- Reduce device load: Limit simultaneous heavy usage, such as multiple large downloads or streaming sessions.
- Check Wi-Fi placement: Ensure your router is centrally located and not blocked by walls or electronics that could interfere with the signal.
- Regular router restarts: Occasionally rebooting the router can help refresh the connection.
Kind regards,
The Mweb Team