Mweb Fibre - Pay for 50 MB and only get 9 MB if you're lucky

Today is day 4 with my 'new' Fibre connection. I had a 20MB VDSL connection - I upgraded to a 50MB Fibre connection with Mweb which is honestly so much worse than my VDSL. I work from home, previously I was able to work (VOIP calls etc) and stream netflix without issue. Now with the Fibre which is more than double the speed (supposed to be) I literally cannot even work. My VPN disconnects every 10 minutes, and the internet is unusable for anyone else in the house. According to a speedtest via speedtest.net my download speed is a whole 14 MB MAX. I phoned to query this, and a few settings were changed on my router. I was told to reboot the frogfoot box and the mweb router and phone back if the speed doesnt increase. Another speedtest, had my download speed at 9MB. Which is beyond ridiculous as I am being billed for a 50MB connection and "upgraded " from 20 MB. Now I'm stuck with less than half. More settings were changed, another reboot done, no change to the speed. Your consultants suggestion? To work with my laptop connected directly to the router via a network cable rather than use WIFI? I was completely shocked! What kind of attitude do your consultants have? Apologies that we are not providing you with the service you are paying for, please limit yourself to being connected via network cable in the hope of it actually working? If I wanted to do that, I would've bought a desktop.

I have also logged a query Ref No: MWB ********** which has a screenshot attached with my speedtest results - whilst I'm supposed to be working and not getting anything done. Thanks, MWEB for my WHOLE 9MB DOWNLOAD SPEED ON YOUR 50MB PACKAGE.

Can someone please get this sorted, because I am completely disappointed in the service I've received, as well as the product overall. I waited months for fibre to be available and was not expecting this at all.

And please do not tell me to connect my laptop to the modem or the frogfoot box to determine where the issue is - that is not my job. That is yours. You provide me with a service via Frogfoot. You are my reseller. You need to resolve this issue.

Aside from that, I do not believe the issue is with frogfoot - but rather that your network is up and down - or overloaded. Reason for this, is that upon testing my speed at about 3pm this afternoon, I was getting speeds just over 40MB which lead me to believe the issue is resolved. After 5pm - it slows down to a snails pace.

Please get this resolved, alternatively, come and collect this router - and I will find a service provider that can deliver a decent Fibre service.