MWEB Fibre outage - Poor communication and service

We have signed up with MWEB as an ISP in our area of Newlands West after the fantastic advertising however now we are without service for since 18 June 2023. We have logged numerous service requests and are getting no response whatsoever . Someone from Zoom came to our house ( I have the pic and number plate) and promised to have the line up in 20 min however jumped in his van and drove off leaving us with no solution and no communication . We are experiencing loss of income and this is also incurring additional costs . I am really perturbed about handling of this outage and the service from Zoom and MWEB as a whole. We have no ETA and are totally in the dark with regards to finding a resolution . Further to this I spoke to a representative from MWEB who said that all MWEB clients are down however that is a lie or time delaying tactic. There are other MWEB clients around me who are active.