MWEB FIBRE NON-CONNECTIVITY for 2 DAYS ALREADY !

As I am self-employed, the internet is vital to my business. For this reason, I signed up with MWeb for fibre as Telkom ADSL was too unstable. For the 2nd day now, I am without internet at home and have to incur expenses going to an internet café. I called yesterday morning (Wednesday) and was advised that there was a problem and that an sms would be sent to me as soon as it was resolved. Needless to say, I received the sms but still no connectivity. Having called again this morning, the message is that there is a problem (again) and that they are busy working on it. How long is this going to take ? Am sure that there are many with the same problem. At least communicate with your customers !