Mweb Fibre-No response/confirmation email

I have always had good service with Mweb on my ADSL line and when I heard that fibre would be available in our area soon, I phoned their Call Centre to sign up. This was on 30/10/2018 at 11:10 am when I spoke to Justin. I did request Justin just to drop me an email (of which they confirmed they had the correct one) just to confirm that they had received and would action my pre-order. Needless to say I am still waiting for the email and judging by the lack of response to other complaints by Hellopeter subscribers I am not hopeful. If this is the way it already starts with Mweb, then I seriously need to consider if I want to take out a fibre contract with them.