Mweb fibre move

I've requested a move of a fibre line to an new address on the 8th of April 2022, the installation was never done and they started billing me from the 14th of April 2022 for internet services which we don't have. I've been transferred from pillar to post on the over 15 calls I made to Mweb, trying to explain to them that the installation is not complete without any success. I had to explain to all the service consultants the same complaint without any attempt to assist me. Today I phoned technical assistance which is the only department you get to talk to a consultant and he advised me that I need to talk to Customer services, I was transferred to Customer Service and Sizwe advised me that I need to talk to Sales Support (which I've spoken to numerous times over the past 2 weeks without any success) , so it is clear that NO ONE is able to assist It is unfair as now I signed up a 12 month contract, which I've already started paying WITHOUT the service and without any timeline of when I will be able to use the service.