Mweb Fibre - Lack of service from Mweb

Im an existing Mweb customer.

I requested to have fibre (2nd line) installed at my residence on 26 October 2020. Since 26 October 2020, I have not received a payment link to complete the fibre order process (due to issues on Mweb side).

Eventually on 27 November 2020, a payment link was sent to me and I could process the Fibre order.

On 4 December 2020, I received a call from Vuma to schedule an appointment for installation on 9 December 2020.

On 9 December 2020, the technician came to my residence and informed me that Vuma provided an incorrect installation address and that there was no available port to do the installation. The technician informed me he will inform his manager about the situation and that Vuma will be in touch with me to reschedule a new installation date as the technician could not proceed with the installation.

To date I have not received any feedback from Vuma with regards to my fibre installation. Eversince 9 December 2020, Ive also been contacting mweb after every 24-48 hours has passed for Vuma to respond (according to Mweb)... to follow up on the status of my fibre installation request and the issues that were raised by the technician.

Mweb does not follow up with Vuma to ensure that the client's request are met in the stipulated timeframe.

Everytime I call mweb, Im told my matter will be escalated to Vuma just to receive no feedback from Mweb or Vuma.

Everytime I call mweb I have explain my whole situation over as if there are no notes on the system for them to see what I previously communicated to other agents that has been escalating my issue. My issue is going in circles and no resolution is being provided from the ISP or from Vuma.

Mweb's "specialist" is never available when the mweb agents attempts to get answers from the "specialist" as to why my query hasnt been attended to after 24- 48 hours or after 2 weeks within which no installation took place.

There is no manager available to speak to.

I paid for a service for which im getting no benefit from. I need to work from home and im placed in an extremely difficult position as Mweb and Vuma does not communicate at all or do anything to have this matter attended to.

Mweb does not render a quality service to the client and pass the buck to Vuma as if Vuma is not being accountable for their lack of service but Mweb itself does not follow up with Vuma to get answers on why a client is being ignored.

This is honestly a horrible and frustrating situation to experience with Mweb. Mweb is supposed to be liasing on the clients behalf with Vuma but there is absolutely no customer service from Mweb. Pathetic and disappointing service from a ISP that Ive been loyal to for many years.

Why partner with another business (Vuma) if its damaging Mwebs reputation aswell.