MWEB fibre issue

I have been without Fibre in my Home - Lombardy East area since Thursday 12 November, despite phone MWEB every day I am yet to receive an update and all their Website can state is that there is a outage by Metro Fibre, I would expect that if a customer complains for this length of time a company like MWEB would be able to get this resolved with Metro Fibre. I am of the opinion that changing service provider and who supplies the Fibre to my home is the only what this is going to be resolved.