MR
Megan R

1 reviews | Active since May 2018

30 May 2018, 19:07

Mweb Fibre is TERRIBLE

Honestly the worst experience I've ever had with WiFi. I started my fibre ( 4 Mbps uncapped) contract in January 2018. Since day one of my connection, the internet connectivity has been intermittent as well as extremely slow (0.1 - 0.3 Mbps). The WiFi dropped about every 10-20 minutes every single day. I have logged over 10 queries online as well as made multiple phone calls ( R800 spent on phone calls), I have been sent two routers and have had vumatel come out to check the fibre lines (nothing was wrong with the fibre installation). I am now at my wits end regarding this matter, 5 months of paying for a Wifi that doesn't work? Absolutely ridiculous.

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Replies (1)
Mweb
Mweb's reply31 May 2018, 13:43
Official

Good day Megan

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,