Mweb fibre, is a whole new level of bad service and technical incompetence

I am aware that it is South Africa , ans bad business service is the rule, rather than the exception. But well established, well known organisations tend to have pockets of excellence. And we often see great reviews.. But Mweb fibre is on another level of bad service....it has been a month since the instalation , and 10 seperate support technicians, three visits from Frogfoot, ONT changed three times and router changed twice....but the unstable fibre has not been fixed. Mweb blames frogfoot , and Frogfoot blames Mweb....the technitions open service tickets and close then without resolving the unstable fibre. If I ask for this contract to be canceled...I would have to pay them R1000. For a service that was never rendered to the level promised. If I could do this over, I would not choose this company again...