Mweb - Fibre Installation/Activation - Pathetic Service

I have signed up for fibre and my installation happened on 15/03/2021. I have still not been activated as yet and it has been 9 working days. I keep calling and speaking to agents who keep telling me they will be doing escalations and that they will call me back to advise however, I am still waiting for 3 different agents to call me back. I have logged a ticket ( mwb***6 ) but even after requesting to speak to a manager (they sent a request to the manager with my details) , I still have no response. The level of service is disgraceful and I need to be connected ASAP as I have my current internet scheduled to be cancelled and I am also working from home.

PLEASE FIX THIS !!!