Mweb fibre installation poor service delivery

Having been with Mweb for 15 years, and had good service at a very good price, I decided to migrate to fibre in December 2019. 7 weeks later, with multiple follow up calls and very little feedback, I am still without my installation. Each week I leave messages with the call centre. I receive cursory responses with no clarity on when my order will be delivered. The call centre is also poor, taking ages to answer any calls. Come on Mweb, please let's get this right!