MWEB FIBRE - I SHOULD NEVER HAVE SUBSCRIBED

I signed for the fibre offer in December 2020. My fibre was installed and activated on the 25th of January 2021. It is now the 1st of February 2021 and to date I have not received the router that was part of the fibre package that I had subscriubed to. I have been calling numerous times in this past week and have not be given any positive feedback from MWEB customer service and sales agents. It is totally unacceptable as they had cancelled by ADSL service without making sure that the fibre product that I required was working and the router properly supp****. With the commencement of online school lessons today, it was very frustrating for my daughter to do her online lessons. This is a very poor reflection of MWEB's customer service.