MWEB Fibre HORRIFIC SHOCKING RUN LIKE HELL

Do NOT move to MWEB, it is shocking, horiffic cost us a fortune over R400 in airtime dealing with their NON existent service.

We moved from an ISP to them on 9.11, prior to talled they assured me nothing is required from me the transition will occur once Vumatel move the line to MWEB.

Well It is now 3 days 6.calls 190 minutes on our cellphone, 51.minutes on hold, then 47 minutes on hold then 24 minutes, then 16 minutes and the dropped the call even tho we are no 4 in line. To be told we are not activated by Vumatel, they have to escalate will take 24 plus hours, advised them I already contacted Vumatel 2 days ago and escalated, so again called Vumatel who tried to blame MWEB, I told them oh no. You haven't don't your side. Then a call from Vumatel to say is being escalated. Then receive an email is activated by Vumatel. We had WiFi hotray 30 minutes later GONE, no WiFi, called into technical 22 minutes on hold, oh no we are not yet activated by MWeb, ???!!! So what nonsense did orders department tell me before, NO ONE mentioned this was required, he will go thru and try sort out please don't put the call down, then 51 MINUTES later still listening to filling music. And no one comes back to me and ran out of airtime again. Call back again 20 min later repeat process a very unempathic person answers and says you must call *** you have 10 Min till the close and u must activate the line We call the number are on hold 10 Min. No 4 left. And the cut the call at 7pm cos guess what they are now closed.

***

Shocking horrific service Roll on day 4 new client and this is the **** we have to endure.

Each time you call...." Sorry our lines are ringing off the hook. Never less them no 16 in a queue, too costly if this is their level of support go to a smaller company!! No further getting our line sorted out over R400 in calls over 190 minutes spent on HOLD.

DO NOT EVEN CONSIDER THEM.!!!!!