Mweb Fibre - ********** and non existent service

We ordered our Fibre line through Mweb on 4th May and Frogfoot would instal the line on Saturday 9th May. We telephoned Mweb Thurs 7th May to request the router be delivered to us, which was confirmed by Mweb it would arrive Friday 8th May. It didnt arrive so we telephoned again, put on hold for 1.5 hours which both myself and husband were calling from our separate cellphones. We tried about 3 times for a customer care consultant, and eventually gave up. Saturday Frogfoot installed the line but we couldnt activate as we had no router. We both phoned again, holding for about 40min, getting cut off and trying again. Eventually we got a consultant & they said the router wasn't dispatched but they would do it and delivery Monday 11th May. We asked for Login details to be sent so we could track the router delivery. No SMS was received. Monday still no router arrived. We telephoned and held on for about 50mins, got cut off. I sent an inbox FB message with a reply that it was sent to the sales dept and it would be delivered Tuesday. No router arrived. We then also received an email with our agreement dated Saturday 9th May together with and invoice dated 11 May & a debit deduction from our bank a/c for R407.32 telling us the line had been activated on the 9th May. Tuesday late afternoon I got through to the billing dept. a lady called Samantha who advised that the router would take 3-5 working days. No one had mentioned this before & we still had not received login details. She said a credit note would be passed on our account until the router arrived which a new pro rata invoice would be sent. She did send us an SMS with our login details. Wednesday no router. Thursday no router. I then telephoned & got through to the billing dept. at 3.30pm, which a lady, Aneshka was so blatantly rude & would not let me speak. I told her what had happened & if no router arrived by Friday I would lay a charge of ***** as now a 2nd invoice had arrived for June month. I asked her to please provide me with some information or the courier details, but she said she didnt know who the courier co. was or contact details. She promised me she would get the Sales Dept or Samantha to call back by 5.00pm. Still waiting. It is impossible to get anyone to speak to without holding for hours, no email address, no more correspondence on FB messaging. Nothing. I understand that at the moment most staff are working remotely as i am too, but please don't promise & not deliver and the audacity to deduct money from my account with no goods or signature thereof. I will lay a charge against them, if no contact is made by Friday 15th May, and will most definately cancel my agreement with them. Absolutely ********** service from a "Service Provider".