MWEB Fibre - Giving birth was less painful

I decided to upgrade from ADSL to Fibre, and being an existing MWeb customer thought that the easiest route would be to continue using them. I could not have been more wrong. My initial dealings were with Jacky Makgati in the sales department. He assured me he was going to take care of everything for me. He mentioned this numerous times. He told me that my ADSL would only be disconnected once my fibre was up. In fact he said I would need to go into an Mweb store to do this. On Friday the 1st of September Fibrehoods came to do the installation of the line and the 'pre-router'. On Saturday the 2nd of September my ADSL line, which had already been paid for, was cut even though we had not received a Fibre router from MWeb. I called Mweb and was given a trial package to use until we received the router. We received the router the following week but despite numerous calls to MWeb we could not get connected. What followed was a back and forth between MWeb and Fibrehoods blaming each other for the issue. During this time our trial package ran out and I was forced to take a package that would be billed for in order to have ADSL connection that I required to access my work mails while on leave. I was assured I would be credited for this once the issue had been resolved. During this time I emailed Jacky and asked him to assist. He called me a day later and told me how distraught he was at the disappointing experience I had had, and that he would investigate and come back to me. I've never heard from him again. I have lost count of how many times I called to try and get a resolution to my issue. On at least three occasions I asked to speak to a manager. I was always fobbed off with excuses that they were in a meeting or on a call but that they would call me back. No one ever called. Finally on the 18th of September we managed to speak to a more senior technician who contacted Fibrehoods and resolved the issue. He assured me that a credit would be passed for the period from the 2nd to the 18th for the Fibre as we had not had connection during this time. I called the billing department to confirm this a few days later. They had not received the instruction to credit me for this. I was also informed that I would be charged two connection fees. I still have no idea what that is for. Again I have made numerous calls to try and resolve this. Brett in the Sales department told me he had logged a call for the billing to be investigated MWB ********** . He assured me that someone would call me before the end of the month. No one called. I have just spent half an hour on the phone being shifted from one department to another, answering security questions each time, to be put on hold, while another staff member from the Sales department tries to figure out what is going on with my billing, only to be cut off. She hasn't bothered to call me back. The atrocious service actually beggars belief.