MWEB - Fibre Fault too long to be resolved

Called Mweb to report a fault on my fibre line on Wednesday 30 September. On Monday 5 October I still had not received feedback and called again. I was told the matter was being escalated as it should have been resolved. On Tuesday the 6th of October, I still had not received feedback and called again and was told a technician would call me. A technician did call me and ask me for the specific number on my ONT box. Thereafter no feedback until I called again today, Thursday 8 October to find out what the progress was since it has now been a week since the call was logged. The technicians give you the same feedback, in that the matter has been escalated, but no feedback or progress is forthcoming. The time it takes to resolve queries and feedback to customers is very concerning, especially when you have paid pro rata for a service.

Tired of chasing after them and won't recommend their product/service to anyone. I would have upgraded my line, but the experience has left a sour taste in my mouth. Beware, they will be quick to connect you but their technical service is poor.