Mweb fibre false promises

I thought vodacom fibre was bad. Now i see Mweb is probably worst. I signed for their fibre service and was promised connection within 24 hrs. I had already functioning vumatel connection, a router, an existing account with mweb due to having their email and was disconnected from previous provider.4 days and counting later, i am still waiting, although only a software configuration is needed. Did i make a mistake joining mweb fibre. All indications are that i will regret my decision.