MWEB Fibre Fail - absurdly bad service

Fibre connection went down 9 Fen 2022. Reported same day. Now 23 Feb 2022. Still down despite multiple follow up calls. I am a high value customer (R1K+ per month for multiple years) and they just don’t care. emails go unanswered. Demanding R1.35K for “reconnection fees” for a cable cut on the pavement outside my property (no fault of mine). Seems they are willing to lose a long term customer over an unreasonable “fee” that is worth 1 month’s subscription income.

Truly shoddy and shocking service with an uncaring attitude. Recommendation - don’t use them, stay away. Happy to take your money but fail when service is required of them.

Don’t they know the business maxim - better to retain a customer than lose and have to recruit new a customer?