Mweb fibre

Few weeks prior to lock down i opted to go for a mweb fibre deal. After numerous calls an mails forwarding required documents i was set for fibre once rolled out in my area. Needles to say lockdown down happened and everything was put on hold which is understandable. So from 05 March 2020 time went buy and as the restrictions of lockdown was slowly relieved and some sort of normality returned i phoned Mweb beginning of July for updates on when fibre will be completed. Lots of frustating calls trying to get hold of customer service whice is set up to be anything but helpfull i finally got hold of a representative that got hold of FROGFOOT that was rolling out the fibre in my area for Mweb. Reprasentative told me that my area would be live as of 27 July 2020 and that they would get back to me. It is now mid August 2020 and no one from Mweb has even come close to contacting me even after i have given them my email address and not just one but two contact number just incase they could not get hold of me on my primary number. From a still to be new customer i am shocked at the level of service and intrest MWEB has shown to potential new customers. I just need answers and if Mweb can't supply them they are forcing customers in using other neywork providers that can deliver