Mweb fibre connection

We ordered wifi in Nov, received the router in Nov took until Feb for Frogfoot to complete the link. But since then have had no success in getting online no internet available. The mweb web site offers 3 numbers I tried them all with the same result. Please enter your Id followed by hash, system repeats number correctly, now type 1 if correct,I type 1 and get the response that I have not entered a response please enter I'd again, you have entered 1. Then given the option to hold on, which I did without success. I have tried phoning at least 20 times spent over R200 of airtime. Then I reported the fault on their web system using the query option with no response. When I tried to repeat the query it does not allow me to do that. All I need is someone to contact me to get internet connection.