Mweb fibre Cape Town - shocking service - I'm lucky it's connected now!

My partner and I have been connected through MWeb Fibre services for close to a year now. The line breaks down around 10 - 20 times a day, and I work from home, making important 'virtual meetings' almost impossible to conduct. Working with MWeb is in actual fact a lottery, since the line in our area in Cape Town breaks down so often. All attempts to call technical support or billings have failed. No-one answers. When they do, they cut you off if the problem seems insurmountable. It's a disgrace. The amount of time I have spent holding is unacceptable, and it seems like MWeb couldn't give a continental about how valuable my time is to me. Just pay your bills and we'll continue to NOT provide you with the service your contract promised. Someone better call me, or I go to the Ombudsman. I can be reached at *** in the next 7 days, or I go legal, and I'll publish this 'theft of my monthly subscription" across all media channels.