SM
Simone M
1 reviews | Active since Mar 2025
02 Sept 2026, 13:56
Mweb Fibre cancellation nightmare
I have been trying to cancel my Mweb fibre line for days with no assistance. I have called the call centre daily and have been put on hold for hours, being transferred from 1 department to another or calls being dropped. The chat box is useless, no one responds. My cell number changed so I couldn't access the app either. There's no email addresses to use. Absolutely terrible customer service.
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Mweb's replyOfficial
02 Sept 2026, 14:08Hi Simone,
We understand how frustrating it has been trying to cancel your Mweb fibre service, especially after spending hours on calls, being transferred between departments and experiencing dropped calls. Having difficulty accessing the app due to a changed cellphone number has only added to the challenge.Your cancellation request has been logged with our Cancellations Team for assistance. The team will review the request and assist with the cancellation process and next steps.Kind regards,
The Mweb Team
We understand how frustrating it has been trying to cancel your Mweb fibre service, especially after spending hours on calls, being transferred between departments and experiencing dropped calls. Having difficulty accessing the app due to a changed cellphone number has only added to the challenge.Your cancellation request has been logged with our Cancellations Team for assistance. The team will review the request and assist with the cancellation process and next steps.Kind regards,
The Mweb Team
Best regards,
Mweb's reply02 Sept 2026, 14:08
Official
Hi Simone,
We understand how frustrating it has been trying to cancel your Mweb fibre service, especially after spending hours on calls, being transferred between departments and experiencing dropped calls. Having difficulty accessing the app due to a changed cellphone number has only added to the challenge.Your cancellation request has been logged with our Cancellations Team for assistance. The team will review the request and assist with the cancellation process and next steps.Kind regards,
The Mweb Team
We understand how frustrating it has been trying to cancel your Mweb fibre service, especially after spending hours on calls, being transferred between departments and experiencing dropped calls. Having difficulty accessing the app due to a changed cellphone number has only added to the challenge.Your cancellation request has been logged with our Cancellations Team for assistance. The team will review the request and assist with the cancellation process and next steps.Kind regards,
The Mweb Team
Best regards,