Mweb Fibre Application Poor Service

I am an existing Mweb client through their Rain LTE product. My complex recently got Fibre installed, so I decided to rather get a Fibre product. Filled in the online application where i specified my address and where i would like the router delivered to on the 12th of November 2018. On the 20th November Openserve called me and asked to come and install that same day. I dashed out of work to go and meet the installers only to be told that they could unfortunately not install because the address they were provided by mweb is incorrect, upon me checking the address they had, i can confirm that they had been given the wrong address. I proceeded to call mweb to update my address and express my frustration. On the 24th of November they delivered the router to my home, while in my online application form i specified for it to be delivered to my work address. I've now been trying to follow up through the call centre and the online my query section to no avail. Merely being told that my application is only on 13 days and within the agreed times of 14 days. Seemily ignoring all the prior issues that may make this take much longer than the 14 days. I've been trying to get confirmation that everything is resolved with my order and that Openserve will be contacting me to arrange installation soon. I am extremely dissatisfied with mwebs service support even the website just gives error timeout sessions under my account.