MWEB FIBRE AND SERVICE SUCKS

With service delivery so bad in South africa. Mweb customer service and the lack of service delivery is one that will make you want to leave the country or lose your job of you need to work from home. To avoid anh delays I called them on the 25th May ans upgraded my line from 20mb to 100mb. I immediatley made payment. Payment reflected and everything even got confirmation emails from payfast and mweb. Obviously thw money was taken out of my account too! 849 to be exact. Since friday up until today my line has been suspended. The funny thing is they want me to pay again today on Monday blaming my card the avent says i updated my bank card which i never did. Which also shouldnt count cause i made payment. Previous agents told me payment was reflecting on saturday and they cant understand why my account suspended. Now the agent besides for the one who dropped the line on me they all tell me different stories. Some tell me that i will be paying under 200 further and then i get emails to pay another 850. Its crazy how they rip you off this country is sad and so is this service provider i have no words for the amount of frustration and inconvenience caused. My support number is apparently mwb***2