MWEB Fibre - An absolutely bad experience!

I am writing to express my extreme dissatisfaction with the appalling level of service I have received from MWEB regarding my fibre installation. This entire ordeal has been nothing short of a complete failure on their part, and I demand immediate resolution and/or a full refund. Summary of MWEB’s Failures: Failed Activation & Billing Errors: I signed up with MWEB on 22 March 2025, was debited the R249 deposit on 26 March, and was assured of a smooth transition. Despite this, my existing OpenServe connection was disconnected on 09 April, leaving me without internet. MWEB sent a Zyxel router on 11 April, only for their technical team to admit there was a critical discrepancy with the B-Number and Serial Number of the Nokia router. Despite raising Ticket MWB***4, NOTHING was resolved. Repeated False Promises & Incompetence: The support team ****, claiming the issue would be resolved by Monday, 14 April. Instead, I was further debited R374.68—against our initial billing agreement—while still receiving NO SERVICE.

A new ticket was opened on 14 April, only for it to be closed without resolution, while the original ticket remains unresolved.

Total Lack of Accountability: Every follow-up call has been met with excuses and delays. No proactive communication, no urgency, and no resolution. I have had to pay for a Prepaid OpenServe working internet connection due entirely to MWEB’s incompetence.

This is unacceptable and a blatant violation of consumer rights. Either refund my full costs and terminate or fix and refund non-service days (pro-rate charges).

Bashir Fleming