MWEB Fibre activation

My fibre was installed last week Wednesday and I was told that it would take 48 business hours to activate my account. 48 business hours lapsed yesterday. I have called countless times and each time I am told the same thing. That it has been "escalated". If you stipulate the period in which the account will be activated, I expect that to happen. PLEASE ACTIVATE my damn account. Or come and your stuff and I will find another service provider.