MWEB FIBRE

I have stupidly been with MWEB for 3- 4 yrs now.We moved in Oct 21' and they jointly with Vumatel did our fibre 50/20 installation.We have had nothing but problems ever since we;ve been here in the 4 months with our fibre connection. My wife I I both work from home and I have a daughter at UCT working online.We have buffering for connection at least 2 days a week constantly through out the day (every Tuesday for some reason) I have called MWEB 3 - 4 times during this time,spending countless amounts of money on my cell phone while waiting to speak to someone,at least 15 = 20 min every time.This evening the person was breaking up after I had spent 22 min on the phone and then It just went dead.This is the service we are paying R 850 a month for,they don't give a **** about their customers !!! Previously I was told all good from their side (MWEB) contact Vumatel.You can't contact Vumatel.email and you get no reply.It is Tuesday evening 7.25pm and my DSTV is spinning every 5 - 10 min trying to connect.*** kind of service are people a lot of money for while these big companies are providing such terrible service and getting away with it.